46 Emplois - Oued Ellil

ADP, leader mondial et spécialiste des services de paie et de gestion externalisée des processus RH recherche :
**Un Développeur Java/JEE**
**Mission :**
Au sein de la direction Beyond Payroll, en tant que développeur Java/JEE, vous êtes chargé de la réalisation des études, des développements et des tests dans le cadre de projets de mise en place, d'évolution et/ou de maintenance des produits spécifiques d'ADP. Vous intervenez sur l'ensemble du périmètre du développement des produits spécifiques basé sur les technologies JAVA/LINUX.
Vous travaillerez en étroite collaboration avec les analystes en charge des spécifications fonctionnelles et techniques pour la réalisation des développements et ce conformément aux processus d'ADP.
Vous réalisez des programmes spécifiques en utilisant les technologies JAVA / JEE, Script Shell (LINUX). Vous testez les programmes et les fichiers résultats pour vous assurer de leur bon fonctionnement. Enfin vous respectez les normes de développement : normes de codage, utilisation du Framework de développement interne au produit sur lequel vous travaillerez, sécurité, processus de gestion des sources et documentations. Vous travaillez au sein d'une équipe selon la méthode Agile.
**Profil :**
+ Vous êtes titulaire d'un diplôme d'Ingénieur en informatique, ou d'un diplôme de technicien supérieur en informatique.
+ Vous possédez 1 à 3 années d'expérience professionnelle dans le développement en JAVA / JEE, Script Shell.
+ Vous maitrisez un outil de gestion des sources de préférence GIT.
+ Vous êtes Autonome et rigoureux (se).
+ Vous possédez un bon relationnel et un très bon niveau de communication.
+ Vous êtes curieux de ce qui se passe dans l'IT et impliqué dans votre travail.
+ Le poste nécessite une parfaite maitrise de la langue française à l'écrit ainsi qu'à l'orale.
+ Vous intervenez dans un contexte international dans lequel la maitrise de la langue anglaise est importante.
+ Une expérience avec la méthodologie Agile Scrum et/ou expérience de développement dans le cadre d'un produit fonctionnel (SIRH, Finance, ERP, LOGISTIQUE, etc.) seront un plus important.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Analyste Fonctionnel SIRH GTA**
ADP recrute un Analyste Fonctionnel SIRH pour l'activité Gestion du temps et d'activité.
+ Cherchez-vous à rejoindre une équipe dynamique et inclusive et travailler dans une culture de collaboration ?
+ Êtes-vous prêt à faire évoluer votre carrière chez un leader mondial reconnu et réputé ?
+ Cherchez-vous à vivre une expérience marquante ?
**Oui ? .Continuez à lire et découvrez par vous-même !**
En tant que Analyste Fonctionnel SIRH dans l'activité Gestion du temps et d'activité, vous aurez pour mission la gestion d'un portefeuille/demandes clients et ce à travers la mise à jour du Système d'Information. Votre responsabilité consiste à garantir l'excellence du service et la satisfaction client.
**Ce que vous devez connaitre sur ADP :** Nous croyons que les grandes entreprises sont bâties par des gens formidables, pour des gens formidables.
ADP collabore avec plus de 740 000 entreprises à l'échelle mondiale afin d'aider leurs employés à travailler plus intelligemment, à relever de nouveaux défis et à développer leur talent.
**Ce que vous allez faire :** _Vos Responsabilités_
**Le bon déroulement de la production**
+ Evoluer du SI (Système d'Information) suivant les besoins clients.
+ Accompagner des clients internes/externes dans l'utilisation des outils mis à votre disposition.
+ Participer à l'automatisation de la production de la paie.
+ Maintenir des outils SIRH : Gestion du temps et d'activité.
+ Gérer votre charge en respectant les objectifs (Productivité, qualité et délais) pour garantir la satisfaction client.
+ Respecter les process définis et participer activement dans leur évolution.
+ Mettre en œuvre et maintenir les outils du contrôle.
**La collaboration quotidienne**
+ Travailler chaque jour avec des clients internes/externes et établir de bonnes relations avec eux.
+ Partager tout type d'information avec vos pairs, les fonctions supports, les vis-à-vis et votre hiérarchie dans le but d'assurer la continuité et l'excellence de service.
+ Participer activement dans les réunions de production journalières.
**Pour réussir dans ce rôle :** _Qualifications requises_
+ **Formation académique :** Vous êtes de formation Bac+3 ou plus en Informatiques appliqué à la gestion ou diplôme équivalent.
+ **Compétences techniques** : vous possédez de bonnes connaissances en Algorithme et en manipulation des bases des données.
+ **Positif et autonome :** Vous êtes optimiste et persévérant ; vous savez bien gérer votre temps et présenter vos idées de manière claire et professionnelle que ce soit en personne, par écrit, ou par téléphone ; vous êtes capable de gérer les situations difficiles.
+ **Apprentissage continu** : Vous apprenez toujours de nouvelles choses, vous vous développez et vous travaillez sur l'amélioration continue.
+ **Travail en équipe:** Vous êtes apte à participer à l'atteinte des objectifs partagés, à collaborer avec les autres et à privilégier la réussite du groupe.
+ **Esprit d'innovation :** Vous sortez des sentiers battus et transformez les problèmes en solutions, les idées en actions et les plans en résultats et vous êtes prêt à tout type de changement.
+ **Gestion émotionnelle :** Vous êtes empathique, vous possédez une bonne résistance au stress et faite preuve à la fois d'assurance et de pédagogie.
+ **Compétences linguistiques :** Vous avez d'excellentes compétences en communication en langues française (écrite/verbale).
**La préférence sera accordée aux candidats qui possèdent :**
+ L'habitude à travailler dans un environnement structuré, basé sur la performance tout en démontrant des normes éthiques élevées.
+ L'agilité dans l'apprentissage.
+ La capacité à gérer des projets.
+ Les compétences en communication en langue anglaise écrite et verbale.
**En rejoignant ADP, vous pourrez :**
+ **Développer vos forces et laisser votre trace**
+ **Aimer ce que vous faites**
+ **Vivre une expérience marquante**
+ **Participer dans des activités internes passionnantes**
+ **Rejoindre une entreprise qui s'engage à donner en retour**
+ **Concilier vie privé - vie professionnelle**
+ **Vous concentrer sur votre santé mentale et votre bien-être.**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**ADP is hiring an Instructional Designer.**
In this role, you will focus primarily on applying efficient and agile design approaches to develop innovative, engaging learning solutions, using ADP learning design standards and tools, to meet the learning needs of ADP associates and clients.
No two days are the same. You will do everything from creating design documents, testing and deploying content, conducting needs assessments across multiple business lines, establishing training plans, overseeing translations, measuring results, and more. You will do this all to the highest standards with an eye on appealing to multi-generational talent and the modern learner and by partnering across the learning organization to apply innovative techniques in instructional design. You can create compelling content and convey ideas and information to many levels of an organization.
To thrive in the role, you have 3+ years of experience in the learning & development field. You have worked independently to design and develop sound training in various modalities, i.e., eLearning, instructor-led, blended, job aids, and more, and can manage simultaneous projects with deadlines. It would be best to be a continuous learner who focuses on personal development and business process improvement to our design standards. Your work will help our businesses support our clients who employ one to millions of employees.
**WHAT YOU'LL DO:**
+ **Innovation** : You seek opportunities to apply innovative design thinking to your projects and will work to keep ADP's approach to designing learning up to date with the products and solutions ADP offers its clients.
+ **Flexibility and Agility** :You can adapt to changing business requirements, projects, and resources and use agile approaches to meet business needs.
+ **Design:** You'll design holistic solutions engaging team members and business partners in the design process to ensure the solution design is flexible and addresses the unique needs of the learners. Solution design should consider and factor in how the work environment impacts learning.
+ **Development:** You can develop solutions across a broad set of learning modalities and tools without creating redundant solutions and ensure that continuous learning and performance support concepts are applied.
+ **Learning Outcomes:** You measure your outcomes and ensure your learning solutions result in the intended business impact.
+ **Continuous Learner:** You focus on personal development to develop and elevate professional knowledge and skill. You take the same approach to business process improvement to improve ADP learning design standards and drive the adoption of those standards. You maintain an outside-in perspective by building and maintaining peer networks inside and outside ADP.
**TO SUCCEED IN THIS ROLE:**
+ A college degree is not required but could set you apart. What's more important is having the skills and experience to do the job. You will need 3+ years of experience in instructional development, adult learning theory, and/or technical writing.
+ You will have experience using eLearning tools such as Captivate, Articulate 360, TechSmith Camtasia, TechSmith SnagIt, Audacity, and/or Vyond. You will possess the technical aptitude to quickly learn new development tools.
Other things that will set you apart:
+ Experience using a Learning Management System (i.e., Litmos)
+ Experience with simple Graphic Design
+ C1 in **one** of the following languages: German, Italian, French, Dutch or Polish (+ English).
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
+ **Deliver at epic scale.** We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
+ **Be surrounded by curious learners.** We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from our mistakes.
+ **Act like an owner & doer.** Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
+ **Give back to others.** Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
+ **Join a company committed to equality and equity.** Our goal is to impact lasting change through our actions.
#LI-FD1
#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Implementation Consultant**
**Mission:**
+ Implement the client's solution using ADP's Implementation Methodology and the ADP Workforce Manager product.
+ Perform workshops to gather information on the client's product and integration requirements.
+ Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
+ Configure, Troubleshoot and apply firmware updates to clocks.
+ Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system to ensure solution is delivered to client with high levels of quality
+ Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
**Roles et responsabilities :**
**Integration & Testing:**
+ Provide guidance to the client in preparing testing activities (test scripts, scenarios) to adequately test the solution as well as its integration with HR/Payroll and other 3rd party systems when applicable.
+ Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation and troubleshooting.
+ Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
+ Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
+ Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
+ Ensure timely handover to client services following ADP handover methodology.
**Product Knowledge:**
+ Possess the highest level of HR, Payroll and time management knowledge and the necessary competencies to deliver the maximum value to ADP's clients.
+ Maintain up to date knowledge of the ADP Workforce Manager Product, related news and any developments to the product.
+ Liaise with the Product Manager to provide feedback on the product to understand future product direction/ changes.
+ Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.
**Project Planning / Management Activities:**
+ Minimize ADP's exposure to risk while focusing on appropriate application of the ADP Workforce Manager product to maximize value to the client.
+ Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
+ Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
+ Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
+ Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
+ Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
+ Knowledge of support methodologies including usage of an Issue tracking process.
+ Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
+ Liaise with internal groups including GTS, Domain Office, Client Services, Project Management and Product Management to ensure that client's receive the highest levels of client service.
+ Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required.
+ Perform Quality Assurance reviews on business structure and configuration of the client's system.
**Other:**
+ Performs other related duties as assigned.
**Skills & Abilities:**
+ Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
+ Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
+ Excellent written and verbal communication skills.
+ Analytical thinking problem solving skills - work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
+ Consulting skills, understand business requirements and mapping to ensure consistency to ADP template.
+ Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology.
+ Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
+ Strong knowledge of one or more Time Management product configuration and design.
+ Ability to use tools such as Microsoft Excel, Word, PowerPoint, and project management tools to effectively update and maintain documentation / training / demonstrations.
+ Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
+ Good business process knowledge of ADP Workforce Manager product being implemented.
+ Developing: Resolves Variety of Issues.
**Requirements:**
**Education & Certification Requirements:**
+ Bachelor's Degree.
+ Must have configuration knowledge /consulting skills for at least one time management product/project.
+ Must have 1-3 years of proven T&M consulting experience.
+ Proven ability to lead HR/T&M implementations.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

The Audit Manager is an intermediate level role responsible for performing moderately complex audits and assessments of Citi's risk and control environments in coordination with the Audit team. The overall objective is to utilize in-depth subject matter expertise to ensure that the firm meets audit standards and regulations and to work with business leaders to determine solutions for emerging issues.
Responsibilities:
+ Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
+ Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
+ Collaborate with teams across the business and determine impact on overall control environment and audit approach
+ Manage audit activities for a component of a product line, function, or legal entity at the regional or country level
+ Leverage a comprehensive expertise to manage a team
+ Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
+ Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
+ Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area Qualifications.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications** :
+ 6-10 years of relevant experience
+ Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
+ Effective comprehension of business side of audit function and subject matter expertise regarding technology application
+ Effective verbal, written and negotiation skills
+ Effective project management skills
+ Effective influencing and relationship management skills
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education** :
+ Bachelor's/University degree, Master's degree preferred
+ Fluency in verbal and written English is expected.
+ Effective knowledge of regulatory and banking environment in Tunisia.
+ Manage regulatory commitments and expectations for Tunisia and wider set of countries.
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**Job Family Group:**
Internal Audit
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**Job Family:**
Audit
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**Time Type:**
Full time
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**Most Relevant Skills**
Control Monitoring, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Professional Standards, Risk Management, Root Cause Analysis.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Title:
Conseiller Client (F/H) - Télévente
Job Description
The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
+ Achieve specific sales targets and maximizing sale opportunities on each and every call
+ Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
+ Maintain broad knowledge of products, pricing, promotions, and procedures
+ Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and sales performance
+ Answer billing questions by talking through components of customer accounts
Location:
Tunisia - La Charguia
Language Requirements:
English
Time Type:
Full time
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