46 Emplois - Oued Ellil

ADP recrute un **Responsable d'équipe des Gestionnaires de paie**
+ Cherchez-vous à rejoindre une équipe dynamique et inclusive et travailler dans une culture de collaboration ?
+ Êtes-vous prêt à faire évoluer votre carrière chez un leader mondial reconnu et réputé ?
+ Cherchez-vous à vivre une expérience marquante ?
**Oui** **?** **.** **Continuez** **à** **lire et d** **é** **couvrez** **par vous-m** **ê** **me !**
En tant que **Responsable d'équipe** pour l'activité Paie National Account, vous aurez pour mission de gérer une équipe composée de Gestionnaires de Paie. Votre responsabilité consiste à garantir l'engagement de l'équipe, l'excellence du service et la satisfaction client.
**Ce que vous devez connaitre sur ADP** **:** Nous croyons que les grandes entreprises sont bâties par des gens formidables, pour des gens formidables.
ADP collabore avec plus de 740 000 entreprises à l'échelle mondiale afin d'aider leurs employés à travailler plus intelligemment, à relever de nouveaux défis et à développer leur talent.
**Ce que vous allez faire** **:** _Vos Responsabilités_
+ **Coacher une équipe**
+ Animer une équipe qui gère l'ensemble des opérations de paie
+ Encadrer et proposer des actions à vos collaborateurs afin de garantir l'atteinte des objectifs
+ Assurer le bon management de l'équipe en mettant en place une organisation efficace pour s'assurer la continuité de service
+ Assister et orienter vos collaborateurs afin de les aider à surmonter les difficultés
+ Assurer la montée en compétence de l'équipe
+ Détecter les talents au sein de votre équipe et mettre en place les plans d'action nécessaires pour les accompagner
+ Accompagner vos collaborateurs lors des changements
+ **Gérer la production**
+ Assurer la livraison de la paie dans les délais prédéfinis pour gagner la satisfaction client
+ Suivre quotidiennement l'avancement de l'activité
+ Être garant de la production et de la qualité des prestations fournies
+ Donner un feed-back rapide et approprié aux différentes demandes clientèles
+ **Collaborer au quotidien** **:**
+ Créer un environnement collaboratif avec les clients internes et externes
+ Partager tout type d'information avec ses pairs, les fonctions supports, les vis-à-vis et sa hiérarchie dans le but de faciliter la collaboration et assurer la continuité et l'excellence de service
+ Assurer le partage et la communication des objectifs, réalisations, actions en cours, projections, difficultés, résultats et rôles avec sa hiérarchie
**Pour réussir dans ce rôle :** _Qualifications requises_
+ **Positif et autonome.** Vous êtes optimiste et persévérant ; vous savez bien gérer votre temps et présenter vos idées de manière claire et professionnelle que ce soit en personne, par écrit, ou par téléphone ; vous êtes capable de gérer les situations difficiles.
+ **Apprentissage continu** . Vous apprenez toujours des nouvelles choses, vous vous développez et vous travaillez sur l'amélioration continue.
+ **Travail en équipe.** Vous êtes apte à participer à l'atteinte des objectifs partagés, à collaborer avec les autres et à privilégier la réussite du groupe.
+ **Esprit d'innovation.** Vous sortez des sentiers battus et transformez les problèmes en solutions, les idées en actions et les plans en résultats et vous êtes prêt à tout type de changement.
+ **Gestion émotionnelle** **:** Vous êtes empathique, vous possédez une bonne résistance au stress et faite preuve à la fois d'assurance et de pédagogie.
+ **L'exemplarité** **:** Vous montrez l'exemple en toute circonstance et incarnez les valeurs de l'entreprise
+ **Gestion de projet** **:** Vous connaissez les techniques de gestion de projet, vous savez déployer les moyens et matériels nécessaires afin d'atteindre les objectifs fixés
+ **Compétences linguistiques** **:** Vous avez d'excellentes compétences en communication en langues française et anglaise (écrite/verbale)
+ **Management d'équipe** **:** Vous avez une expérience confirmée en gestion d'équipe
+ **Formation académique** **:** Vous êtes de formation Bac+3 ou plus.
**La préférence sera accordée aux candidats qui possèdent :**
+ L'habitude de travailler dans un environnement structuré, basé sur la performance tout en démontrant des normes éthiques élevées
+ L'agilité dans l'apprentissage
+ La connaissance du domaine de la paie française
**En rejoignant ADP, vous pourrez :**
+ **Développer vos forces et laisser votre trace**
+ **Aimer ce que vous faites**
+ **Vivre une expérience marquante**
+ **Participer dans des activités internes passionnantes**
+ **Rejoindre une entreprise qui s'engage à donner en retour**
+ **Concilier vie privé - vie professionnelle**
+ **Vous concentrer sur votre santé mentale et votre bien-être.**
Qu'attendez-vous ? **Postuler maintenant**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Implementation Consultant**
**Mission:**
+ Implement the client's solution using ADP's Implementation Methodology and the ADP Workforce Manager product.
+ Perform workshops to gather information on the client's product and integration requirements.
+ Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
+ Configure, Troubleshoot and apply firmware updates to clocks.
+ Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system to ensure solution is delivered to client with high levels of quality
+ Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
**Roles et responsabilities :**
**Integration & Testing:**
+ Provide guidance to the client in preparing testing activities (test scripts, scenarios) to adequately test the solution as well as its integration with HR/Payroll and other 3rd party systems when applicable.
+ Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation and troubleshooting.
+ Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
+ Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
+ Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
+ Ensure timely handover to client services following ADP handover methodology.
**Product Knowledge:**
+ Possess the highest level of HR, Payroll and time management knowledge and the necessary competencies to deliver the maximum value to ADP's clients.
+ Maintain up to date knowledge of the ADP Workforce Manager Product, related news and any developments to the product.
+ Liaise with the Product Manager to provide feedback on the product to understand future product direction/ changes.
+ Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.
**Project Planning / Management Activities:**
+ Minimize ADP's exposure to risk while focusing on appropriate application of the ADP Workforce Manager product to maximize value to the client.
+ Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
+ Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
+ Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
+ Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
+ Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
+ Knowledge of support methodologies including usage of an Issue tracking process.
+ Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
+ Liaise with internal groups including GTS, Domain Office, Client Services, Project Management and Product Management to ensure that client's receive the highest levels of client service.
+ Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required.
+ Perform Quality Assurance reviews on business structure and configuration of the client's system.
**Other:**
+ Performs other related duties as assigned.
**Skills & Abilities:**
+ Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
+ Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
+ Excellent written and verbal communication skills.
+ Analytical thinking problem solving skills - work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
+ Consulting skills, understand business requirements and mapping to ensure consistency to ADP template.
+ Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology.
+ Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
+ Strong knowledge of one or more Time Management product configuration and design.
+ Ability to use tools such as Microsoft Excel, Word, PowerPoint, and project management tools to effectively update and maintain documentation / training / demonstrations.
+ Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
+ Good business process knowledge of ADP Workforce Manager product being implemented.
+ Developing: Resolves Variety of Issues.
**Requirements:**
**Education & Certification Requirements:**
+ Bachelor's Degree.
+ Must have configuration knowledge /consulting skills for at least one time management product/project.
+ Must have 1-3 years of proven T&M consulting experience.
+ Proven ability to lead HR/T&M implementations.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

The Audit Manager is an intermediate level role responsible for performing moderately complex audits and assessments of Citi's risk and control environments in coordination with the Audit team. The overall objective is to utilize in-depth subject matter expertise to ensure that the firm meets audit standards and regulations and to work with business leaders to determine solutions for emerging issues.
Responsibilities:
+ Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
+ Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
+ Collaborate with teams across the business and determine impact on overall control environment and audit approach
+ Manage audit activities for a component of a product line, function, or legal entity at the regional or country level
+ Leverage a comprehensive expertise to manage a team
+ Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
+ Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
+ Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area Qualifications.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications** :
+ 6-10 years of relevant experience
+ Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
+ Effective comprehension of business side of audit function and subject matter expertise regarding technology application
+ Effective verbal, written and negotiation skills
+ Effective project management skills
+ Effective influencing and relationship management skills
+ Demonstrated ability to remain unbiased in a diverse working environment
**Education** :
+ Bachelor's/University degree, Master's degree preferred
+ Fluency in verbal and written English is expected.
+ Effective knowledge of regulatory and banking environment in Tunisia.
+ Manage regulatory commitments and expectations for Tunisia and wider set of countries.
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**Job Family Group:**
Internal Audit
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**Job Family:**
Audit
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**Time Type:**
Full time
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**Most Relevant Skills**
Control Monitoring, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Professional Standards, Risk Management, Root Cause Analysis.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Title:
Conseiller Client (F/H) - Télévente
Job Description
The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
+ Achieve specific sales targets and maximizing sale opportunities on each and every call
+ Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
+ Maintain broad knowledge of products, pricing, promotions, and procedures
+ Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
+ Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and sales performance
+ Answer billing questions by talking through components of customer accounts
Location:
Tunisia - La Charguia
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Internal Medical Translator, Hebrew to English & English to Hebrew**
EMEA: Home-based
**Unlock Your Potential with IQVIA Language Solutions!**
At IQVIA Language Solutions, we stand out as the only 100% language solutions provider dedicated to transforming the way the life sciences industry communicates and improve patients' lives.
We foster a meaningful, engaging and rewarding environment that sets us apart.
Our innovative, tech-enabled solutions ensure accuracy and efficiency in translating critical documents. Our expert Linguists, supported by continuous training and cutting-edge technology, streamline processes for faster turnaround times and cost savings.
With a proven track record serving pharmaceutical, biotech companies and CROs, we empower clients to navigate challenges from clinical trials to commercialization, accelerating the delivery of new treatments and ultimately having a positive impact on patients all over the world.
Joining IQVIA Language Solutions means becoming part of a dynamic team within the broader IQVIA network-a global leader in clinical research services, commercial insights, and healthcare intelligence.
We prioritize innovation and collaboration, enabling you to thrive while making a meaningful impact in life sciences and healthcare.
Ready to embark on this transformative journey? Explore our open positions and help shape the future of language solutions in life sciences!
**Job Overview:**
The Internal Translator is responsible for linguistically and culturally interpreting written material in a way that maintains or duplicates the structure and style of the original text, while keeping the ideas and facts of the original material accurate.
You will be fluent in two or more languages and skills that allows you to research industry-specific terminology, whilst possessing a strong commitment to quality and accuracy and show outstanding problem-solving skills when faced with difficult content and instruction.
You will also build strong relationships with the IQVIA Translations Services team and will play a key role in the effectiveness and success of IQVIA Translations Services operations, by working with them to update or improve glossaries, Translation Memories, Style Guides, and any other internal asset, and identify gaps in instructions or any external issue that may affect the commitment to the client.
Coupled with being a strategic partner in delivering translations on time and adhering to our quality commitments to clients, you will also proofread translated texts for terminology, grammar, spelling, and punctuation accuracy.
**Requirements:**
+ Native speaker in advertised targeted language (Hebrew or English)
+ Fluency in source language (Hebrew or English)
+ At least 3 years of experience translating, reviewing, and editing life sciences content, including clinical trial documents
+ A tertiary or university degree in translation or linguistics and at least 3 years of translation experience OR no university degree and at least 5 years of translation experience
+ Experience with translation management systems and CAT tools (preferably MemoQ)
**Join IQVIA and let's create a healthier world together:**
+ Access to new, innovative technologies
+ Work within a collaborative and vibrant environment
+ Own your career!
**Unleash your potential!**
It takes passion to make the extraordinary possible for patients. Our culture of innovation and collaboration enables us to explore new possibilities and help improve health around the world.
When you join our diverse, global team, you'll harness the power of unparalleled data, advanced analytics, cutting-edge technologies, and deep healthcare and scientific expertise to drive healthcare forward.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Are you looking for a culture where you can bring your passions, put your unique skills to use and learn as much as possible? Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate or unravel challenges.
Does this sound like you?
Well, then you might just be the right person we're looking for.
ADP is hiring a **Senior API Implementation Engineer** for our **Marketplace ESI team.**
**The Senior API Implementation Engineer** will **be part of the new Marketplace ESI HUB in Tunis.**
Our win-as-one attitude: as a **team** we can move mountains!
Marketplace ESI started November 2019 and we are now growing the Marketplace ESI organisation from Start-up to Scaleup. This requires team members who are demonstrating the willingness to learn, have a can-do mentality, are eager to get their hands dirty-feet wet, are flexible and agile.
To further grow our partner network with new API integrations to our ADP systems, we are expanding our Marketplace Partner integration team with these new positions.
**WHAT YOU WILL DO:**
+ Design and advise on new API-based integrations - working with ADP Marketplace Partners.
+ Implement enterprise integrations that result in scalable, flexible, and highly available solutions that perform well under high traffic.
+ Secure the movement of sensitive information in a manner consistent with company policy and management expectations.
+ Understand and implement secure credential management options and proper encryption practices both in motion and at rest.
+ Control integration quality and develop ways to detect and correct anomalies with data exchange.
+ Monitor integrations, properly alert colleagues, and customers when processes fail or are experiencing degraded performance and build solutions that can recover gracefully from interruptions in connectivity.
+ Assist project managers in the definition of technical tasks, estimates, and dependencies.
+ Consult with ADP Marketplace Partners to follow ADP standards and practices.
+ Maintain leadership expertise on current technology, trends, and practices in API management and security.
+ Act as a liaison between various ADP groups to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Effectively troubleshoot, replicate and identify solutions to product issues.
+ Provide ADP Marketplace partners with support on technical integration initiatives.
+ Contribute to the reporting of ADP Marketplace Success Metrics and Project progress.
+ Conduct meetings with Integration Partners and ADP Marketplace Team including Agendas, Recaps and Follow Up items - using Kanban for follow-up
**QUALIFICATIONS**
+ Bachelor's degree in Computer Science, engineering, or related field.
+ Hands-on technical integration analysis and support experience.
+ Experience working in a client service/customer service environment.
+ Functional knowledge on ADP Link and/or Decidium (LSPRH), GlobalView and/or iHCM is a plus
+ Knowledge of Integration and data migration.
+ Proven ability to maintain focus and work effectively with multiple demands.
+ Ability to work both independently to provide solutions to the partners and as part of a team to accomplish tasks.
+ Strong partner relationship skills including the ability to influence partners and guide them to the best solution to help resolve their client needs.
+ Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
+ Must be able to recognize basic procedural issues as they arise and escalate to the appropriate level.
+ Fluent in English and French
+ Proficient in using Postman, and Splunk (is nice to have)
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.